Returning Merchandise Details
Londa Firenze brand offers high quality merchandise handmade to order making our merchandise non-returnable for reimbursement or exchange. All sales are final unless any condition below constitutes otherwise.
All sales are final unless you have encountered a defect with your delivered package which may not constitute a refund or cancellation of the order.
See below “Transit Damage” paragraph for details.
See below “Returns Eligibility” paragraph for details.
Any and all items must be unopened, unused, contained in original packaging and in a re-sellable condition.
Return shipment and shipping fees are the sole responsibility of the customer.
Any and all returns must be accompanied by a return authorization number (RMA). Returning to sender without first contacting customer service does not guarantee your return will be received at the correct facility and handled expeditiously.
Exchanges are not permitted for any item due to the handmade nature of our merchandise.
Merchandise may be returned for any reason within 15 days from date of purchase as long as the following conditions are met:
Any and all items must be unopened and unused.
Items must be in perfect condition without any obvious tampering, use or destruction of any kind.
Any broken seals or unwrapped items will be considered used and opened thus, not refunded.
Contact us first before you send anything back.
Return shipping and charges are the responsibility of the customer and at the customer’s expense. All qualified returns will be charged a restocking fee of 45% of the original order amount before an RMA number is issued. Once a returned item is en-route to us and you happen to change your mind resending the returned item back to you cannot be accommodated and you will need to purchase a new item and start the process over.
Missing or damaged items during shipment will be replaced by Londa Firenze at no charge, which may not constitute a refund or cancellation of the order only if the following conditions are met:
The consignee contacts customer service within 12 hours from receiving the damaged package.
The consignee provides clear non-pixellated decipherable photos of all six sides of the damaged shipping package BEFORE opening the shipping package.
To submit a claim contact customer service with your order number: firstname.lastname@example.org.
To return merchandise contact for an RMA number. This RMA number must be issued first before any merchandise is eligible for return.